RATES:

All services are charged at the price given by sent, or by in person quote. A minimum charge is applied to all services that is based off of square footage. We also have hourly rates if needed. Clients who book weekly, bi-weekly or monthly V.I.P. services qualify for discounted rates and are not subject to rate changes caused by overhead cost increases, employment rate increases, etc. for the initial year of service. Non-V.I.P. customers are subject to these changes. After your initial cleaning we can provide you with a fully specified and customized rate that reflects your cleaning service and frequency needs.

PAYMENTS:

All clients must pay for their first service and any reoccurring service in full with Visa, Mastercard, AMEX, Discover or ACH after the appointment. You can also pre-pay by requesting an invoice before your appointment. You can also pre-pay for a V.I.P. subscription. The severity level of your necessary cleaning needs may change any quote that is not given in person.

CANCELLATIONS & LOCKOUTS:

If it is necessary to cancel your appointment, please notify our Puur Clean office in writing by email at customer.affairs@puurclean.com a minimum of 48 hours before the appointment start time. If we receive less than 48 hours’ notice, you will be charged for half the price of your cleaning.

APPOINTMENT SCHEDULING:

All appointment times and lengths are approximate. Please allow a 1-hour window for appointment times (30 mins for 9 AM start times). Many variables can affect our arrival times, such as weather and road conditions (especially in the winter), client cancellations, lockouts, appointments taking longer than expected, etc. Your Cleaning Consultant(s) may not able to stay beyond your service end time. All services extending past the 8 hour mark are split into separate cleaning sessions. All monthly customer are scheduled on a every 4 week basis so that floating calendar days are accounted for.

ACCESS TO HOME :

Providing your cleaning team with a key, leaving a key in your mailbox (in an envelope with “Puur Clean” written on the front), or providing us with a garage or door code to enter for us is the most efficient way for you to provide us with access to your home in the occurrence that you will not be there. You understand that any keys you provide will be labeled with a number, and assigned to your Cleaning Consultant and will be returned at your request.

OFF-LIMIT AREAS:

Please notify us of any room you don’t wish cleaned. We will not enter that room. Furthermore, we reserve the right to refuse to clean anything that we believe is a safety, health, or financial to us.

BASEMENTS:

We do offer a basement cleaning service for finished basements only.

PREPARING FOR YOUR CLEANING APPOINTMENT:

All loose items should be picked up off the floor and dressers and counters should be somewhat organized before we arrive in order to allow the cleaning staff to clean more efficiently and thoroughly.  We do offer decluttering and organization services at a separate charge. Please keep in mind that we will only lift up to 40lbs due to liability. Also, please secure sentimental items, cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature and ensure there are no wasp nests near the house entryways. In the winter months sidewalks and driveways must be cleared so our cleaning professionals are able to gain access to your home.

OVEN INTERIOR CLEANINGS:

We do ask that if you have opted for an oven cleaning, that before our arrival, you do put your oven through a self-cleaning cycle to weaken any baked-on materials. If the self-clean function has not been activated, then we will gladly refund the cost of the oven cleaning until your next cleaning day.

WINDOW/ BLIND CLEANINGS:

Included with window cleaning is the glass, sill, and trim. Due to the health concerns posed by mold, our insurance policy does not allow us to clean window tracks. Furthermore, regarding blinds we do clean all wood or pvc slat blinds. We do not clean thin vinyl blinds due to the frequency and high probability of breakage.

MOLD:

Due to the effects of mold on the human body, and the prohibitory nature of our insurance policy, we do not deal with, or have the proper capabilities to safely remove the substance.

EXPENSIVE OBJECTS:

For liability purposes, we avoid the handling of and cleaning of expensive or sentimental items.

HIGH CLEANING/ HEAVY OBJECTS:

For liability purposes, our cleaners do not clean above the reach capabilities given by a 2 foot step ladder and extension DocaPole. Our cleaners also do not move object weighing more than 30 lbs for the purposes of cleaning around, under, or above the object.

DISHES:

We are more than happy to handle your dishes needs. We do have a standard charge for dishes that can be exceeded based on the amount of dishes left and an upcharge is applied.

PET & CHILD POLICY:

Please ensure pets are properly contained (if necessary), for their safety and the safety of the cleaning professional. You can provide all the details of your pets in your profile, so we can ensure they are cared for. We LOVE animals. Regarding all young children, please ensure that they understand for safety purposes that the cleaner(s) need appropriate space consideration for everyone’s safety. We also LOVE our kiddos!

PET HAIR POLICY:

While we do love your furry friends, our pet hair upcharge can be variable if the level of pet hair exceeds the standard limit. Pet hair puts additional stress on our machinery and bodies to clean that is reflected in price.

EMPLOYEE SAFETY:

We are committed to staff safety and require our employees to refrain from climbing ladders higher than 2 feet or lift/ move objects weighing more than 20 pounds. Our staff cannot clean bodily fluids, fecal matter, pet accidents or any other substance or item which may pose a health or safety hazard to our employees. We reserve the right to remove an employee from a job site at any time if his or her safety is of concern.

ABUSIVE HOMEOWNERS:

While we do serve every homeowner with 100% grace. We do ask all homeowners to refrain from abusive language or treatment of any kind. Our cleaners do reserve the right to terminate service if they are abused in any way.

EMPLOYEE SOLICITATION:

Our clients may not solicit our employees to be contracted or employed by you or your affiliations for cleaning services of any kind. You are liable for any determined employment referral fee, should you directly employ (either legally or on a cash basis) anyone currently employed by us, or previously employed by us within the 1 year period after such employment. You agree to pay this fee whether you notify us of your action or we discover this employment independently at any time after it occurs.

VACUUM, MOP & RAG POLICY:

As advised by CDC, each of our clients has the option of providing a vacuum for us to use. Please ensure the vacuum is left in the living room and is functioning properly. This simple request will help ensure we continue to deliver the highest quality of service and minimize any possibility of cross-contamination. We come equipped with a vacuum if you prefer we use our equipment. Mop heads are changed between rooms to avoid cross contamination. We also have a color coated rag system to prevent cross contamination.

ECO-FRIENDLY GUARENTEE:

Our promise is to use products in your home that are eco- friendly and safe for you, your children and your pets. If for any reason we run into a task that requires a chemical that has more stringency, we will consult you first.

100% SATISFACTION GUARANTEE:

Please call (410)-999-1931 or email customer.affairs@puurclean.com if you have any questions or issues with your service. We promise you will be 100% thrilled with your cleaning and if for any reason we haven’t completely impressed you, we will take action to resolve your concern.